Frequently Asked Questions

History

When was Exoscale founded?

It was incorporated in 2011 and started production summer 2011.

Where are the headquarters located?

The Headquarters are located in Lausanne. Look up the address below.

Why did you enter the competitive IaaS market?

During our market analysis in 2010, we felt a need from our customers and contacts for a pure regional cloud platform. This platform would address recurring Cloud Computing obstacles that are always brought up:

  • Data location
  • Reversibility
  • Trust relationship
  • Integration

Business

Do you offer managed services?

Throughout the partner network, we can suggest both professional services and recurring managed services for workloads and data running on our cloud.

Do you have a reseller program?

Yes we do have reseller agreements. Contact us at sales for application.

Do you have a referral system?

Yes, we provide a referral system. We are testing the process and will release it soon in the console. In the meantime, contact us via support.

Billing

How am I billed?

Each resource, unless noted otherwise, is billed by the hour. This means that your billing will be updated on an hourly basis not that if a resource runs for 10 minutes it will be billed 1 hour. Most resources are metered on exact consumption usage or up to the minute.

What are your payment options?

Default payment method

The default payment method for Open Cloud is via a supported credit card or PayPal account. Supported credit cards are:

  • VISA
  • MasterCard
  • Postfinance

The payment is done on a prepaid basis, crediting funds to your account. VAT is charged upon adding funds. Postpaid is also possible, see the postpaid question on how to apply.

Additional payment methods

Bank Transfer

All customers can request adding funds to accounts using SEPA or SWIFT bank transfers. Please indicate to support the amount you wish to add and the bank transfer method in order to receive the billing information.

Swiss customers only: BVR

You can request adding funds to your account by using BVR payment. Please indicate to support the amount you wish to add and the BVR method in order to receive the billing information.

For a prepaid account, do I need to fear spending more money than the money on that account?

You add x credit to your account and create and run an instance. As soon as your credit reach 0, your instance will be stopped and you won’t be able to start it back without adding credit.

For a stopped instance, it will cost you only for the storage allocated. It means that if you wait a few hours / days, your credit will go negative, according to the storage cost. If you then choose to add credit, you need to add enough to be in positive in order to be able to start back your instance.

If you choose to not add credit, all your instances will be removed after several weeks and reminders.

Does Exoscale support postpaid invoicing?

Yes, postpaid invoicing is available on our platform with the same choice of payment options from PayPal, Credit Cards or bank transfer. Usage is then added and invoiced each month. Real time tracking of the current usage is available in the portal.

To apply to postpaid invoicing, only 2 conditions are required:

  • Register as an organization
  • Make a first prepaid payment

Emitted invoices are due for payment in 10 days.

Can I have invoices in Euros or US Dollars?

Invoicing is supported in EUR and USD currencies.

Pricing

Is the pricing in the calculator for a 720-hour standard month?

Yes, all monthly prices estimated by the calculators are on a 720 hour base.

Will I be billed for idle (powered down) machines?

Powered down machines will only be charged for resources still in use. Therefore, disk attached to your instance will be charged each additional hour used.

During trial period, machines are charged even when stopped. This behavior is converted to the default behavior on first payment.

How is the output bandwidth billed?

The bandwidth is billed hourly and takes the number of machines running during the last one-hour period.

Effectively, there are 140MB of output bandwidth for free per machine. If a machine doesn’t use its free tier, it is reported on other running machines of the same organization. So, with 5 machines running during the last hour, there are 700MB of free output bandwidth. The exceeding bandwidth is billed.